Privacy Policy
We are committed to protecting your personal data and respecting your privacy in full compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains in detail how we collect, use, process, store, and protect your personal information when you access our website or purchase our products. By using this website, you agree to the terms outlined in this policy.
You may browse our website without providing personal information. However, certain services, including placing an order or creating an account, require the collection of personal data.
1. Information We Collect
We may collect, store, and process the following categories of personal data:
Personal identification information (name, surname)
Contact details (email address, phone number)
Billing and shipping address
Order and transaction details
Payment-related information (processed securely via third-party providers)
Technical data (IP address, browser type, device information, time zone)
Website usage data (pages visited, interaction data, browsing behaviour)
We only collect information that is necessary to provide our services, process transactions, and comply with legal obligations.
2. How We Use Your Information
Your personal data is used for the following purposes:
To process and fulfil orders
To manage payments and prevent fraudulent transactions
To deliver products and provide shipping updates
To manage your account and customer relationship
To provide customer support and respond to enquiries
To improve our website, services, and user experience
To analyse customer behaviour and optimise business operations
Where you have given explicit consent, we may also use your data to send marketing communications, promotional offers, or newsletters. You may opt out at any time via the unsubscribe link or by contacting us directly.
3. Legal Basis for Processing
We process your personal data under the following lawful bases:
Contractual necessity: to fulfil orders and provide services you request
Legal obligation: to comply with tax, accounting, and regulatory requirements
Legitimate interest: to operate, secure, and improve our business
Consent: for marketing communications and optional data processing activities
4. Sharing of Personal Data
We may share your personal data with trusted third parties where necessary to operate our business, including:
Payment service providers (for secure transaction processing)
Fulfilment partners and logistics providers (for order handling and shipping)
Courier companies (for delivery services)
IT and website service providers (hosting, analytics, technical support)
All third parties are required to process your data securely and only for the specific purposes required.
We do not sell, trade, or rent your personal data to third parties.
We may disclose your data if required by law, regulation, or legal process, or to protect our legal rights.
5. Data Retention
We retain personal data only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal and regulatory obligations
Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymised.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to ensure proper functionality and improve user experience.
Cookies are small text files stored on your device that allow us to recognise your browser and remember certain information.
We use cookies for:
Essential website functionality (e.g. shopping cart, checkout)
Performance and analytics (e.g. understanding how users interact with the site)
User preferences and session management
We may use third-party analytics tools such as Google Analytics, which collect anonymised data including IP address and browsing behaviour. This information is used to improve website performance and user experience.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain functionalities of the website.
7. Payment Security
All payments are processed through secure third-party payment providers using encrypted systems and industry-standard security protocols (such as SSL encryption).
We do not store or have direct access to your full payment card details.
All transactions are processed in a secure environment to ensure the protection of your financial information.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
Secure servers and infrastructure
Data encryption technologies
Restricted access to personal data
Internal security procedures
While we take all reasonable steps to protect your data, no system can guarantee absolute security, and transmission of data over the internet is at your own risk.
9. Your Rights
Under UK data protection laws, you have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data (where applicable)
Restrict or object to certain types of processing
Withdraw consent at any time
Lodge a complaint with a data protection authority
To exercise any of these rights, you may contact us using the contact details provided on our website.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy policies, content, or practices of these external websites.
We recommend reviewing their privacy policies before providing any personal data.
11. Updates to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, technologies, or business practices.
Any updates will be published on this page. Continued use of the website constitutes acceptance of any changes.
12. Contact Information
If you have any questions regarding this Privacy Policy or wish to exercise your rights, you may contact us at:
Email: siwaky.assistance@gmail.com
Address: 27 Old Gloucester Street, Covent Garden, London, WC1N 3AX, United Kingdom